Call +977 9851135201

Welcome to Ex-Gurkha Khukuri House!

Shipping Policy

Shipping, Handling and Combined Shipment Fees:-  


We charge a fixed price estimation of actual shipping and handling costs and fees. We do offer a combined shipping discount on almost every item we sell. You pay the highest shipping charge for the first item and 15% discount for each additional item. This discount is only available when you pay for all purchases as one payment.   

Carriers : We may use any of these international courier services. The tracking no. and website link will be provided once the order is shipped: UPS, FedEx, DHL, Aramex, TNT Express, SkyNet Express or  Express Mail Service (EMS). Home delivery within 4 to 8 business days once full payment receipts. 

Important Note:   (For some Eastern Europe Countries & South American Customers) Before placing an order or bid, please check your Local, State, or federal government import laws, rules & regulations in order import this kukri. We DO NOT refund if Custom cease your Kukri package because of import restrictions. The Custom clerance or duties or any other fees (if apply); has to be paid by buyers. If the item is returned due to import restriction, the shipping charges is not refundable and return shipping charges will also be paid by buyers. In any case if the item is held by custom then Ex Gurkha Khukuri House(EGKH) is not responsible. 

NO problem to import Kukris in following Countries: 
USA, Canada, Australia, All Western Europe (all EU Countries; Italy, Germany, France) 
IF YOU ARE SURE, PLEASE EMAIL US BEFORE PLACING ORDER, WE WILL TRY TO FIND IMPORTING REGULATIONS OF YOUR COUNTRY. 

Insurance: We highly recommend all buyers to buy such an insurance with nominal cost. We will not be responsible for uninsured item for lost or damage in transit. Please ask any questions you may have before placing order regarding shipping or insurance. We will contact you shortly after the receiving your email with an invoice. We ship very rapidly, usually within 24 hours of your payment. 

International Duties: 
Please refer to your country's duty charges before placing a order. Any customs duty will be buyer’s responsibility. If a package is returned to us due incorrect address or recipient non-availability to accept, there will be a shipping charge to ship package for the second time even if the original sale was shipped free of charges. 

Return & Refund Policy: 
All of the items that we sell are assumed in perfect working condition (unless otherwise we state on Auction likewise Antiques). In the RARE case that an item is (Damage on Arrival) please contact us within 10 days of receiving the item and we will gladly exchange/or refund the item for you. Return Item most be in resale condition. For all returns the buyer is to pay for shipping cost but if wish to replace then we will pay for the cost of shipping the replacement. The original shipping cost will not be refunded unless we misrepresented the item you order for. 

Ex Gurkha Khukuri House(EGKH) refunds under the following circumstances: 
* In case a product other than actual ordered/ or sold had been sent by mistake. 
* If EGKH completely fails to deliver the product or delays well-beyond the given delivery time frame. 
* Please note that shipping, handling and insurance charge will not be refundable. Return shipping Charge will also be paid by Buyers. 

Your Satisfaction Guarantee: 
EGKH has been in Kukri business for over 11 years. When you buy the kukris from us, we hope you will be 100% satisfied in your every order. If you not satisfied for any reason you can return the products within 10 days of receipt for a full refund or a credit on a future purchase. We do not honor any claims after 10 days from the date of delivery and if the merchandises have been used. Please note, shipping charge will not be refunded. 

Product Warrenty: 
All of the items that we sell are assumed in perfect working condition (unless otherwise we state on Auction likewise Antiques). In the RARE case that an item is (Damage on Arrival) please contact us within 10 days of receiving the item and we will gladly exchange/or refund OR A CREDIT ON A FUTURE PURCHASE the item for you. Return Item most be in resale condition but if wish to replace then we will pay for the cost of shipping the replacement. The original shipping cost will not be refunded unless we misrepresented the item you order for. 

Customer Service
All email inquiries will be responded to within 24 hours. Your order tracking No. or shipment details will be provided via email once the items shipped upon payment confirmation received from paypal. Please provide your contact phone no via email; we will use your contact phone only for shipping address’s verification purpose. Insurance: Each shipment has automatic insured up to US$100. If your order is over $100, you can buy additional insurance to cover your items with additional cost. We highly recommend all buyers. 

Feedback: 
We heartily request/encourage our valued customer to write some words on our testimonials after successful transaction.  

Term of Sales: 
You are buying a Genuine Kukri. We look over items to check for quality and quantity of your order before ship but may miss imperfections or other things, try to describe everything to the best of our ability, but we are human and we do miss things occasionally. Please contact us before making case on paypal so we will have the opportunity to rectify the situation. We list all of our items to the best of our abilities and knowledge but we do not claim to be an expert in any field so please email us any questions you may have. Please keep in mind that communication is the key to solving any problems that may arise during the transaction, please do not hesitate to contact us either by email or by phone so that together we can complete the transaction as smoothly and as flawlessly as possible. 
Before buying the khukuri/kukri please check your country and local, state, and federals laws governing where you live to ensure that this khukuri/kukri you are interested in purchasing is legal in your country, in any case if item held by custom then Ex Gurkha Khukuri House(EGKH) are not responsible.