Terms and Conditions

EX GURKHA KHUKURI HOUSE IS AN INCORPORATED COMPANY UNDER THE LAWS OF NEPAL GOVERNMENT AND ACCEPTS YOUR ORDER UNDER THE FOLLOWING TERMS AND CONDITIONS. BEFORE CONFIRM THE ORDER WE ENCOURAGE YOU TO READ THEM CAREFULLY:

Payment Option:

nepalkukrihouse.com or nepalKhukurihouse.com (EGKH) generally accepts your payment in the following methods.

Credit/Debit Cards:

We accept all major credit cards in our online purchase through Paypal. The payments (your credit card’s details) are secured and proceed Paypal. If you do not want to use your credit/debit cards, follow one of others alternative payment options below.

Via Western Union Money Transfer:

VIA Western Union Money Transfer is one the fastest, very reliable way to send and receive payments. It has numerous branches worldwide. It has number of branches here in Nepal too. Therefore if you need expedited deliver, we recommend you to wire your payment through Western Union Money Transfer. You may do it through your nearest local branch/agent of WESTERN UNION MONEY TRANSFER. They will charge you some transfer fee, which you should afford yourself. After transferring your payment, you should send us the Money Transfer Control Number (MTCN), which they will provide you. Once we receive your MTCN, we will ship your order same or Next day.

The payment Recipient address:

  • Mr. Himal Raj Giri
    Ex-gurkha Khukuri House  
    Thamal-29, Kathmandu, Nepal 
    Phone: +977 1 4005079,+977 1 2292373 
    Mobile(cell phone): +977 9841317812 or +977 9851135201

Remitting the fund to our Bank Account:

If you willing to do wholesale business or bulk order with us for resale purpose in you local area, you should Transfer the found through Bank Fax/telegram Transfer Service (or Bank Drafts) If you are willing to receive the order by Air Cargo, you also must remit the payment through this service because we need to make some documents (such as APC, Advance payment Certificate) from bank to clear your consignment from custom. You may deposit the payment from any of your local or city banks. You should pay bank internal commission what they charge. The below is our bank account and address:

Account Title: EX GURKHA KHUKURI HOUSE  
Account No: 019 0242873 0019
Bank name: Himalayan Bank Limited
Bank Address: Kathmandu, Nepal
Swift code: HIMANPKA
Account Type: Current

How an order is Handled:

Each online sale, paid/processed through the site will be acknowledged by info@nepalkhukurihouse.com on the following 1-2 business days. The mail will include topics like payment, sold item/s name, quantity, time frame, forwarding, delivery time and others as necessary.EGKH will update the customer in a regular basis on the status of the order. The tracking number of the order will be mailed to the customer after forwarding it to courier agent as specified in the sales acknowledgement mail.

Delivery & time frame:

This entirely depends on the type and availability of the product that is ordered. Nonetheless, we assure you that our processing, forwarding and deliver activities would be from 10-12-15 days at maximum or much earlier at most cases or unless our activities are badly disrupted.Ex-Gurkha Khukuri House sends you regular ‘Update Emails’ after each 3 days to update the latest on your order. Our shipping/forwarding partners are DHL, TNT,SKYNET,ARAMEX and FedEx.

  • Order processing + forwarding = 4-6 days
  • Legal procedures (formalities + documentation) = 1 day
  • Shipping (source to destination) = 5-8 days

 

Order confusion:

Incase of order confusion, egkh will contact the buyer and confirm the product type that is actually ordered before forwarding.Then acknowledge the sale, confirm payment, process the order and forward towards the destination. We will immediately contact you if an order seems confusion to avoid any delay and future tension at later stage.

Shipping Policy:

nepalkukrihouse.com or nepalkhukurihouse.com(EGKH) believes in quality services. The kukris that you purchase at nepalkhukurihouse.com(egkh) are relatively high in value and very greatly in weight. We calculate shipping charges based mostly on the weight and distance and not on the value of the items. Our intent is to charge you the actual cost and nothing extra to ship it to your desired address. Once you complete the billing and shipping detail form, the shipment cost is automatically added on the order review form. When your order is placed, egkh will generally ship your order next day and the delivery company will deliver your order within 8 - 12 days. We will inform you within 24 hour regarding your shipment and will provide you the tracking number. Customer him/herself can locate where about his/her kukris are on the mentioned cargo site.

Just in case if egkh does not have the exact kukri ordered by the buyer, egkh will mail the buyer and will ask for a few days more so that we do not rush things and delever the quality egkh promises to.

EGKH is partnered with the world’s safest and quickest cargo companies like the TNT, UPS, DHL SKYNET,ARAMEX and FedEx.

Return and refund Policy:

EGKH staffs work round the clock tirelessly to meet the demands and to satisfy each and every customer. All products are carefully checked time and again before actually forwarding. We are confident you would not be disappointed with your buy. We would like to aware our visitors as that more than 80% buyer are returning customers wanting to buy more with each purchase. This fact itself discloses the quality and the customer service we offer.

Under the following circumstances/situations, EX GURKHA KHUKURI HOUSE implements refund polices:

  • Incase a product other than actually ordered/sold has been sent by mistake.
  • While paying online by a customer, if s/he happens to duplicate the order or its payment unknowingly. When payment for the same item is accidentally received/deposited twice.
  • If EGKH completely fails to deliver the product or delays well beyond the given delivery time frame.